Frequently Asked Questions

For answers to the most commonly asked questions and requests, click the link below. You can read about our products, how to apply, how to manage your account online, and more.

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Call Us

We can be contacted via telephone for Pioneer Finance LLC customers at 1-866-963-8541.

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Online Chat

Chat services available by logging into your account.

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Physical Address

Our physical address is:

6520 Indian River Road, Virginia Beach VA 23464

Pioneer Finance LLC Hours (EST)

  • Monday - Thursday:  8:00am - 9:00pm
  • Friday:  8:00am - 7:00pm
  • Saturday:  8:00am - 5:00pm

We have several payment options available to you.

Mail:Department 7503
PO Box 37904
Charlotte NC 28237-7503
Phone:Pioneer Finance LLC - (866) 963-8541
Moneygram:You will need the receive code for Pioneer Finance LLC which is 7140 and your account number.
Western Union Quick Collect:You will need the code city PFL and state VA and your account number
Pay Near Me:You will need to contact the office to obtain the information needed to make this payment (Best Smart Phone Option)
Paperless billing is not currently available, however we hope to provide this service soon. Pioneer Finance LLC does have the option for you to receive text notifications when your payment is due. Please contact our office to opt into our texting program.
Recurring ACH allows you to set up ongoing payment drafts. There is no need to remember to mail, call, or visit Pioneer Finance LLC website once your recurring payments are set up. Several different payment frequencies are available to you, bi-weekly, semi-monthly, or monthly. To set up recurring payments simply visit our website at Pioneer Finance LLC or contact our office.
Pioneer Finance LLC does not offer the option of refinancing your loan with our company.
Payments for your loan must be handled exclusively through Pioneer Finance LLC. All payments need to be made directly to Pioneer Finance LLC, via mail, phone, web, or through one of our payment vendor partners, to ensure they are credited properly to your account.
Pioneer Finance LLC reports to the following credit bureaus Equifax and TransUnion.
Yes, you can request a duplicate payment book. To do so simply email us or (866) 936-8541 Pioneer Finance LLC.
Yes, you can make a principal only payment on your loan. Please contact our office to let us know that your payment is to be applied directly to principle. Please keep in mind that your currently due regular minimum monthly payment will need to be made before we can apply payments towards principle only.
Pioneer Finance LLC has programs available for customer experiencing financial difficulties. If you qualify, these links will be available to you once you login. A representative will contact you with further instructions once we receive your request. You may also contact our office directly to discuss qualifications for these programs.
There are certain circumstances in which your due date may be changed, please contact our office for further information. Only one due date change can be made during the life of the loan if approved and your account must be up to date at the time of request.
You will need to contact our office to see if you qualify for a deferment on your account.
For your protection, if you - or someone trying to access your account - enters an incorrect password times, we disable your password, please contact our office by email or call 1-866-963-8541 for further assistance.
While your username is unique to your account and cannot be changed, it's a great habit to change your password on a regular basis. If you know your username and password and want to change them, sign on , under My Account, select Edit Account Profile tab. Now complete the form to update your email address and password.
Please contact our office by email or call 1-866-963-8541 so that we may further assist you.
Additional Information


Pioneer Finance LLC
  • 6520 Indian River Rd
    Virginia Beach, VA 23464

  • Toll Free: 1-866-963-8541
  • Local Phone: 1-757-275-7318
  • Fax: 1-757-579-6424

  • Address Written Inquiries to:
    Pioneer Finance LLC
    PO BOX 13349
    Chesapeake, VA. 23325
Pioneer Finance LLC Hours (EST)
  • Monday - Thursday: 8:00am - 9:00pm
  • Friday: 8:00am - 7:00pm
  • Saturday: 8:00am - 5:00pm